FAQ
e78 Shop 常見問題 Q&A
1. 通常出貨時間是多久？ What is the usual shipping time?
我們的出貨時間通常為 1-3 個工作天。
Our usual shipping time is 1-3 working days.
Our usual shipping time is 1-3 working days.
2. 訂購球拍穿線需要多久？ How long does it take to string a racket after ordering?
訂購球拍穿線服務需 3-6 天。
Stringing service for rackets requires 3-6 days.
Stringing service for rackets requires 3-6 days.
3. 接受國際付運嗎？ Do you ship internationally?
是的，我們接受全球付運。
Yes, we offer worldwide shipping.
Yes, we offer worldwide shipping.
4. 香港本地有免運優惠嗎？ Is there free shipping locally in Hong Kong?
購物滿 HK$500 可享香港本地免運費，不包括中國國內、澳門及台灣。
Free shipping is available within Hong Kong for orders over HK$500, excluding Mainland China, Macau, and Taiwan.
Free shipping is available within Hong Kong for orders over HK$500, excluding Mainland China, Macau, and Taiwan.
5. 購買球拍有包括球線和穿線服務嗎？ Does buying a racket include strings or stringing service?
購買球拍僅為淨拍，不包含球線或穿線服務。
Purchasing a racket only includes the racket itself, without strings or stringing service.
Purchasing a racket only includes the racket itself, without strings or stringing service.
6. 球拍穿線的球線顏色可以選擇嗎？ Can I choose the color of the strings for racket stringing service?
穿線服務的球線顏色為隨機。如果有顏色需求，可在購物車備註欄填寫，我們會盡量滿足，但無法保證供應，否則隨機選擇不另行通知。
The string color for stringing service is random. If you have a color preference, please specify in the shopping cart's notes section. We will prioritize it if available, but this is not guaranteed; otherwise, a random color will be chosen without further notification.
The string color for stringing service is random. If you have a color preference, please specify in the shopping cart's notes section. We will prioritize it if available, but this is not guaranteed; otherwise, a random color will be chosen without further notification.
7. 可以到訪新蒲崗的公司地址嗎？ Can I visit your office in San Po Kong?
歡迎到訪我們位於新蒲崗的公司地址參觀或試產品，但請提前預約。
Yes, you are welcome to visit our office in San Po Kong to view or try products. Please make an appointment in advance.
Yes, you are welcome to visit our office in San Po Kong to view or try products. Please make an appointment in advance.
8. 預訂產品需要多久時間？ How long does it take for pre-ordered products?
一般預訂產品需 1-4 週，但非保證時間，具體依產品貨源、供應商等情況調整，下單前建議先查詢。
Pre-ordered products typically take 1-4 weeks, but this is not guaranteed as it depends on stock and supplier availability. Please check with us before placing an order.
Pre-ordered products typically take 1-4 weeks, but this is not guaranteed as it depends on stock and supplier availability. Please check with us before placing an order.
9. 服裝和鞋子的尺寸標準是在哪個地區？ Are Apparel and Shoes sized standard for which region?
所有服裝和鞋子尺寸均為亞洲尺寸和厘米尺寸，只有亞瑟士（Asics）鞋使用美國尺寸。
ALL Apparel and Shoes sizes are ASIA SIZE and CM SIZE, except Asics Shoes which use US Size.
ALL Apparel and Shoes sizes are ASIA SIZE and CM SIZE, except Asics Shoes which use US Size.
10. 不同版本（如JP、TW、SP、CH版本）有什麼區別？ What is the difference between different versions, like JP, TW, SP, and CH versions?
不同版本僅代表不同的銷售地區，而非生產地。例如，JP 版本代表在日本銷售，而非在日本製造；CH 版本代表在中國銷售，而非在中國製造。通常不同的銷售地區其原產地和質量相同。如有疑問，歡迎聯繫我們。
Different versions just indicate different sales areas, not production places. For example, JP version means sales in Japan, not made in Japan, and CH version means sales in China, not made in China. Normally, different sales areas have the same origin and quality. If you have any questions, please feel free to contact us.
Different versions just indicate different sales areas, not production places. For example, JP version means sales in Japan, not made in Japan, and CH version means sales in China, not made in China. Normally, different sales areas have the same origin and quality. If you have any questions, please feel free to contact us.
11. 接受哪些付款方式？ What payment methods do you accept?
我們接受國際付款，包括 Visa、MasterCard、American Express，只要它們是與上述主要信用卡公司之一聯繫的。我們的安全伺服器會加密所有提交的資訊，您可以放心輸入信用卡號碼。在某些地區，我們還提供第三方付款或賬單提供者選項（如 Alipay、WeChat Pay、PayPal、Western Union、Transferwise）。本地我們亦收八達