常見问题
e78 Shop 常见问题 Q&A
1. 通常出货时间是多久？ What is the usual shipping time?
我们的出货时间通常为 1-3 个工作天。
Our usual shipping time is 1-3 working days.
Our usual shipping time is 1-3 working days.
2. 订购球拍穿线需要多久？How long does it take to string a racket after ordering?
订购球拍穿线服务需 3-6 天。
Stringing service for rackets requires 3-6 days.
Stringing service for rackets requires 3-6 days.
3. 接受国际付运吗？ Do you ship internationally?
是的，我们接受全球付运。
Yes, we offer worldwide shipping.
Yes, we offer worldwide shipping.
4. 香港本地有免运优惠吗？ Is there free shipping locally in Hong Kong?
购物满 HK$500 可享香港本地免运费，不包括中国国内、澳门及台湾。
Free shipping within Hong Kong for orders over HK$500, excluding Mainland China, Macau, and Taiwan.
5. 购买球拍有包括球线和穿线服务吗？ Does buying a racket include strings or stringing service?
购买球拍仅为净拍，不包含球线或穿线服务。
Purchasing a racket only includes the racket itself, without strings or stringing service.
Purchasing a racket only includes the racket itself, without strings or stringing service.
6. 球拍穿线的球线颜色可以选择吗？ Can I choose the color of the strings for racket stringing service?
穿线服务的球线颜色为随机。如果有颜色需求，可在购物车备注栏填写，我们会尽量满足，但无法保证供应，否则随机选择不另行通知。
The string color for stringing service is random. If you have a preference, please leave a note in the cart; we will try our best but cannot guarantee availability.
The string color for stringing service is random. If you have a preference, please leave a note in the cart; we will try our best but cannot guarantee availability.
7. 可以到访新蒲岗的公司地址吗？ Can I visit your office in San Po Kong?
欢迎到访我们位于新蒲岗的公司地址参观或试产品，但请提前预约。
You are welcome to visit our San Po Kong office, but please make an appointment.
You are welcome to visit our San Po Kong office, but please make an appointment.
8. 预订产品需要多久时间？ How long does it take for pre-ordered products?
一般预订产品需 1-4 周，但视乎供应情况而定，建议下单前查询。
Pre-orders typically take 1–4 weeks but depend on supplier availability.
Pre-orders typically take 1–4 weeks but depend on supplier availability.
9. 服装和鞋子的尺寸标准是在哪个地区？ Are Apparel and Shoes sized standard for which region?
所有服装及鞋款均为亚洲尺寸（CM），只有 Asics 鞋为美国尺寸。
All apparel and shoes follow Asian sizing (CM), except Asics shoes (US sizing).
All apparel and shoes follow Asian sizing (CM), except Asics shoes (US sizing).
10. 不同版本（JP、TW、SP、CH）有什么区别？What is the difference between JP, TW, SP, CH versions?
本只是代表销售地区，不代表生产地。不同地区版本通常原产地与品质皆相同。
Versions only indicate sales regions, not manufacturing origins; quality is generally identical.
Versions only indicate sales regions, not manufacturing origins; quality is generally identical.
11. 接受哪些付款方式？What payment methods do you accept?
我们接受 Visa、MasterCard、American Express 等主要国际信用卡，并提供部分地区第三方付款方式。
We accept major credit cards such as Visa, MasterCard, American Express, and selected regional payment options.
We accept major credit cards such as Visa, MasterCard, American Express, and selected regional payment options.
12. 球拍是否有保养？Is there any warranty for rackets?
大部分仍在销售中的球拍均享有保养，但需视乎实际情况判定。
✔️ 非人为因素损坏（材料或结构瑕疵）
✔️ 不因碰撞造成（包括羽毛球撞框）
✔️ 使用不超过 3 个月
✔️ 穿线未超磅，并采用正常 4 结或 2 结穿线
❌ 不符合保养：使用超过 3 个月、任何碰撞损坏、限量版或已停产球拍
欢迎购买前查询，我们可提供建议并确认保养条款。
Most rackets still in sales include warranty depending on conditions:
✔️ Non-human structural defects
✔️ Not caused by collisions
✔️ Used less than 3 months
✔️ Proper tension and stringing method
❌ Not covered: over 3 months use, collision damage, limited/discontinued models
Feel free to contact us before purchasing for warranty confirmation.
✔️ 非人为因素损坏（材料或结构瑕疵）
✔️ 不因碰撞造成（包括羽毛球撞框）
✔️ 使用不超过 3 个月
✔️ 穿线未超磅，并采用正常 4 结或 2 结穿线
❌ 不符合保养：使用超过 3 个月、任何碰撞损坏、限量版或已停产球拍
欢迎购买前查询，我们可提供建议并确认保养条款。
Most rackets still in sales include warranty depending on conditions:
✔️ Non-human structural defects
✔️ Not caused by collisions
✔️ Used less than 3 months
✔️ Proper tension and stringing method
❌ Not covered: over 3 months use, collision damage, limited/discontinued models
Feel free to contact us before purchasing for warranty confirmation.