Hong Kong post Surface Servicer Introduction
However, owing to insufficient sea container capacity, we regret that extra time may be required for conveyance of your mail items (including Surface mail) to the destinations despite the completion of local processes after posting. In addition, delivery operations of our overseas counterparts may also be affected due to the pandemic.
Surface Registered Packet
For better peace of mind, use registration, as we will collect the signature of the addressee (or their agent) upon delivery.
Service Features
The service comes with the following features:
| Destination | Over 200 destinations |
|---|---|
| Item no. feature | Start with the prefix R* |
| Delivery speed | It will take 3 to 120 working days for surface mail items to reach recipients, subject to sailing availability, progress of customs clearance and security check, etc. Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges. For delivery standards of individual destinations, please refer to "Postage Rates and Services - Section 8 : Delivery Standard (POS 15 Supplement)" |
| Mail tracking | Track-and-trace information is available only for destinations where the local postal administration concerned provides the required tracking information. |
| Signature service | Yes |
| Certificate of Posting | For posting of international registered items, use registration of barcode label and indicate it properly on the Certificate of Posting at the counter. For customer using EC-Ship Online Portal, download a Certificate of Posting from the platform within six months from the date of posting |
Remark: The Certificate of Posting should be kept safety until confirmation of delivery. Regarding the delivery status, customer can lodge mail tracing enquiry to our Mail Tracing Hotline on 2921 2211 or complete the enquiry form (Pos28B) which is obtainable at Hongkong Post website or any post office.
In the case of damage or loss to a mail item, we will compensate you in accordance with the Universal Postal Convention and its Regulations. The maximum compensation amount is HK$320 plus the postage paid. You may choose to purchase optional insurance for higher valued items.
Prior to mail posting, customers can click here to check for the “Overseas Post - Service Information by Destination” of the Post Office Guide.
Latest Dates of Posting for Forthcoming Surface Despatches
- Varies according to different destinations indicated on "Latest Dates of Posting for Forthcoming Surface Despatches" of www.hongkongpost.hk
Size and Weight Limits
Packet (E)
- Maximum dimensions: length, width and depth combined: 900 mm, but the largest dimension may not exceed 600 mm
For roll form: length plus twice the diameter: 1 040 mm but the largest dimension may not exceed 900 mm - Minimum dimensions: 90 mm x 140 mm
- Maximum weight: 2 kg
Surface Parcel
Prefer for the something heavy.
Service Features
The service comes with the following features:
| Destination | Over 200 destinations |
|---|---|
| Item no. feature | Start with the prefix C* |
| Delivery speed | It will take 3 to 120 working days for surface mail items to reach recipients, subject to sailing availability, progress of customs clearance and security check, etc. Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges. For delivery standards of individual destinations, please refer to "Postage Rates and Services - Section 8 : Delivery Standard (POS 15 Supplement)" |
| Mail tracking | You can check parcel delivery status via our website or direct enquiry, provided track-and-trace information from destination post is available. |
| Signature service | Yes |
| Certificate of Posting | Use multi-part address pack (Pos 652) for posting of international parcel items. For customer using EC-Ship Online Portal, download a Certificate of Posting from the platform within six months from the date of posting. |
Remarks: You can lodge mail tracing enquiry via our Mail Tracing Hotline on 2921 2211 or complete the enquiry form (Pos28B) obtainable at Hongkong Post website or any post office.
In the case of damage or loss to a mail item, we will compensate you will be in accordance with the Universal Postal Convention and its Regulations. Compensation varies according to the weight of the parcel. However, the actual compensation of the content of an uninsured parcel paid will not exceed the value shown in the purchase invoice (or in the case of documents, the replacement cost) of the articles lost or the amount of damage sustained and no compensation is paid for indirect loss or loss of profits. You may choose to purchase optional insurance for higher valued items.
Latest Dates of Posting for Forthcoming Surface Despatches
- Varies according to different destinations indicated on "Latest Dates of Posting for Forthcoming Surface Despatches" of www.hongkongpost.hk
Size and Weight Limits
| Weight | 10 - 30 kg* | |
|---|---|---|
| Size | Maximum: | Length : 1.5m (XP) / 1.05m (P)* Girth + Length : 3m (XP) / 2m (P)* |
| Minimum (Same as letters): |
[Cylindrical] Length + 2 x Diameter : 170mm; Greatest Dimension may not be less than 100mm [Non-cylindrical] 90mm x 140mm |
|
* For size and weight limits of individual destinations, please refer to "Postage Rates and Services - Section 3 : International Mail 3.4 Parcel Postage Rates and other Information (POS 15)"